1).2 years quality guaranty, the machine with main parts(excluding the consumables) shall be
changed free of charge
if there is any problem during the warranty period.
2).Lifetime maintenance free of charge.
3).Free training course at our plant.
4).We will provide the consumable parts at an agency price when you need replacement
5).18 hours on line service each day, free technical support.
6).Machine has been adjusted&tested before delivery.we will take machine photos and make
machine working image for you,after getting your agreement,then we will book a ship.
7).Provid technical services to the door(We have professional engineers to offer machine
installation commissioning and maintenance) if customers pay the charges of ticket.
8).If you have any problem during your use.you need our technician to judge where the
problem is and help you to solve it.We can provide team viewer and skype with cam till
all of your problems solved.
8.Package and Delivery:
(1)Q: What’s the package? A: For the outside, we adopt wood craft case. In the middle, the machine is covered by foam, to
protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof. (2)Q: Will the package damaged during transportation? A: Our package is considerate all the damage factors and make it to be safe, and our shipping
agent have full experienced in safe tranportation. We have exported to 180 countries worldwide. So please don’t worry, you will receive the parcel in good condition. (3)Q: How to install and run the machine? A: Our technician have installed the machine before shipping. For some small parts installation,
we will send detail training video, user’s manual along with the machine. 95% customers can learn by themselves.